Mercedes-Benz EQS SUV Lemon Law

The EQS SUV and its EQE, EQS, and EQE SUV siblings have been recalled over battery management system software that can shut the high-voltage battery down while the vehicle is being driven, resulting in a sudden loss of drive power (NHTSA 24V372). A sudden power loss on an electric SUV is a serious safety hazard, especially at highway speed or in traffic.

These vehicles have also been recalled over an improperly manufactured 80-amp fuse that can cause electrical problems, including loss of power, blank displays, and non-working safety systems, with a follow-up campaign after some fuse boxes were reworked incorrectly during the earlier repair. Owners can be left dealing with the same failure across more than one recall attempt.

Mercedes-Benz's remedy for the battery software defect is a dealer software update, and the fuse remedy involves inspecting or replacing the fuse box. When a software update doesn't stop the power loss, the electrical faults return, or the vehicle goes back to the dealer repeatedly for the same problem, California's Lemon Law may apply.

A recall is not automatically a lemon — it's the manufacturer acknowledging a defect and offering a free repair. California's Lemon Law (the Song-Beverly Act) comes into play when a substantial defect can't be fixed after a reasonable number of attempts, or when your EQS SUV has been out of service for 30 or more cumulative days.

If your Mercedes-Benz EQS SUV qualifies, you may be entitled to a buyback (a refund of what you've paid, minus a mileage offset), a replacement vehicle, or a cash-and-keep settlement — and Mercedes-Benz pays your attorney fees on a successful claim, so pursuing your case costs you nothing out of pocket.