Mercedes-Benz EQE SUV Lemon Law

The EQE SUV's most serious reported defect involves the battery management system software that oversees the high-voltage battery. Mercedes-Benz USA recalled EQE and EQS models (including the EQE SUV) under NHTSA campaign 24V372 because the high-voltage battery control module could be overloaded by the diagnostic demands of other control units, causing the battery to shut down unexpectedly and the vehicle to suffer a sudden loss of drive power — a dangerous condition if it happens in traffic. The remedy is a dealer software update, and a separate action addressed an incorrect fuse box on certain EQE SUVs that could also cut drive power.

Beyond the recall, EQE SUV owners report the kinds of problems common to modern electric vehicles: 12-volt battery and onboard-charger faults that leave the SUV dead or unable to accept a charge, drive-motor and high-voltage system faults that trigger reduced-power or turtle mode, aborted or painfully slow DC fast-charging sessions, and MBUX infotainment glitches where the screens freeze, reboot, or lose navigation and camera feeds. Build-quality complaints — squeaks, trim, and door-handle issues — round out the list.

California's Lemon Law fully covers electric vehicles, including the EQE SUV. If a substantial defect that impairs the use, value, or safety of the vehicle isn't repaired after a reasonable number of attempts — or your SUV is out of service for an extended cumulative period while under warranty — you may be entitled to a buyback, a replacement, or a cash settlement, with Mercedes-Benz paying your attorney fees. A recall alone doesn't make a car a lemon, but a defect that keeps coming back after repair often does.

A recall is not automatically a lemon — it's the manufacturer acknowledging a defect and offering a free repair. California's Lemon Law (the Song-Beverly Act) comes into play when a substantial defect can't be fixed after a reasonable number of attempts, or when your EQE SUV has been out of service for 30 or more cumulative days.

If your Mercedes-Benz EQE SUV qualifies, you may be entitled to a buyback (a refund of what you've paid, minus a mileage offset), a replacement vehicle, or a cash-and-keep settlement — and Mercedes-Benz pays your attorney fees on a successful claim, so pursuing your case costs you nothing out of pocket.