NHTSA Recall 26V612000: Cadillac Optiq Front Windows May Not Reverse

What the recall covers

Recall 26V612000 (GM reference N262567230) covers 29,347 model-year 2025 through 2027 Cadillac Optiq electric SUVs whose front power windows may fail to detect an obstruction and reverse when they are closed with the key fob's express-up function. A window that keeps closing on a hand, arm, or head can pinch an occupant — the consequence NHTSA records. The fix is a body control module software update.

The remedy

GM will update the body control module software, free of charge, through a dealer or over the air. Owner letters are scheduled to begin mailing November 9, 2026. NHTSA does not list a park-outside or do-not-drive instruction. Until the update is installed, do not use the key fob to close the windows when anyone, especially a child, is near the vehicle.

What owners should do now

• Do not use the key fob's express-up or remote window-close feature while anyone is near the vehicle — especially children or pets.
• Close the windows with the in-car switches instead, and keep hands, arms and heads clear while they move.
• Check your VIN at nhtsa.gov/recalls and ask your Cadillac dealer whether the software update is available now or whether an over-the-air push is scheduled.
• If a window closes on something and does not stop or reverse during ordinary switch use, report it as a separate safety complaint immediately.
• Whatever the fix, insist on a written repair order that records the date, the mileage, and your specific complaint. A repair order is what turns a recall visit into evidence if the problem comes back.

How to check your VIN

Confirm coverage by entering the 17-digit VIN at nhtsa.gov/recalls or Cadillac's owner lookup. Eligibility depends on the installed software, so a matching model year does not by itself prove a specific Optiq is covered.

Cadillac customer service: 800-458-8006 (GM reference N262567230). NHTSA Vehicle Safety Hotline: 888-327-4236.

When this recall can become a California lemon law claim

A recall is not automatically a lemon — it is the manufacturer acknowledging a defect and offering a free fix. Your Cadillac may qualify under California's Lemon Law if the recall repair is significantly delayed, doesn't resolve the problem, or your vehicle has other unrepaired warranty defects. In those cases you may be entitled to a buyback, replacement, or cash settlement, with the manufacturer paying your attorney fees. For the full breakdown, see the guides below.