Ram · Recall 25V552000
Ram Recall 25V552000: Other safety defect
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Recall 25V552000 at a glance
| NHTSA campaign number | 25V552000 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Component | BACK OVER PREVENTION: SENSING SYSTEM: CAMERA |
| Vehicles affected | PROMASTER |
| Model years | 2021 |
| Vehicles potentially affected | 219,577 |
| Reported to NHTSA | August 26, 2025 |
What can go wrong
A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
The fix — and whether it has actually arrived
Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
If the remedy is not available yet, or your dealer cannot tell you when the parts will arrive, ask for that in writing. A manufacturer that cannot repair your vehicle within a reasonable time is a manufacturer with a lemon law problem.
Your rights
Could this recall support a California lemon law claim?
It depends less on the recall than on what happened afterwards.
California's Lemon Law asks whether a substantial defect — one that impairs the vehicle's use, value or safety — survived a reasonable number of repair attempts, or kept the vehicle out of service for 30 or more cumulative days. A recall is the manufacturer's admission that a defect exists. What matters next is whether the remedy actually worked, and how long you waited for it.
It is also worth looking at the whole vehicle rather than this one campaign. Owners often come to us about a single recall and discover that the real claim is the repair history sitting behind it.
A recall is not automatically a lemon. It is the manufacturer admitting a defect and offering to fix it free — that is the system working. A lemon law claim arises when the fix fails, the fix never comes, or the defect has already taken the use of your vehicle away from you.
What to do now
Check whether your Ram needs this recall
Not every Ram is affected by 25V552000. Enter your 17-digit VIN in NHTSA's free federal database to see whether this recall — and any others — are open on your exact vehicle.
Look up your VIN at NHTSA.govRecall 25V552000 — common questions
What is 25V552000?
25V552000 is a safety recall issued by Chrysler (FCA US, LLC) and reported to NHTSA on August 26, 2025. Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Is my Ram included in recall 25V552000?
Not every Ram is affected. The recall covers 2021 PROMASTER, but inclusion depends on the specific VIN. Enter your 17-digit VIN at nhtsa.gov/recalls to confirm whether your exact vehicle is covered.
Does recall 25V552000 make my Ram a lemon?
Depends. The recall itself is rarely the claim — the failed repair, the delay, or the rest of the repair history usually is.
What does it cost to have a lemon law attorney look at this?
Nothing. Case reviews are free, and under California's Song-Beverly Act the manufacturer pays your attorney's fees on a successful claim. You keep your recovery.
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Prior results do not guarantee or predict a similar outcome. Every case is different and depends on its own facts.
Is your Ram a lemon?
A recall is one data point. If your Ram has been back to the dealer for the same problem, or has sat waiting on parts, the recall may be the least of it. Speak to a Ram lemon lawyer before you agree to another repair attempt — our Ram lemon law attorneys will tell you straight whether you have a case.
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