Lincoln · Recall 25V337000
Lincoln Recall 25V337000: Other safety defect
Ford Motor Company (Ford) is recalling certain 2024 Nautilus vehicles. The multimedia module software may cause the panoramic and center displays to reboot, resulting in a blank screen. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 111, "Rear Visibility," and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect," as well as FMVSS numbers 126, 108, 135, 138, 208, 101, and 305.
Recall 25V337000 at a glance
| NHTSA campaign number | 25V337000 |
| Manufacturer | Ford Motor Company |
| Component | ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL |
| Vehicles affected | NAUTILUS |
| Model years | 2024 |
| Vehicles potentially affected | 30,679 |
| Reported to NHTSA | May 23, 2025 |
What can go wrong
A blank instrument display can result in a loss of critical safety information, such as the speedometer and warning lights, increasing the risk of a crash. In addition, a missing rearview camera display image can reduce visibility of what is behind the vehicle, increasing the risk of a crash.
The fix — and whether it has actually arrived
The multimedia module system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed July 24, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C21.
If the remedy is not available yet, or your dealer cannot tell you when the parts will arrive, ask for that in writing. A manufacturer that cannot repair your vehicle within a reasonable time is a manufacturer with a lemon law problem.
Your rights
Could this recall support a California lemon law claim?
It depends less on the recall than on what happened afterwards.
California's Lemon Law asks whether a substantial defect — one that impairs the vehicle's use, value or safety — survived a reasonable number of repair attempts, or kept the vehicle out of service for 30 or more cumulative days. A recall is the manufacturer's admission that a defect exists. What matters next is whether the remedy actually worked, and how long you waited for it.
It is also worth looking at the whole vehicle rather than this one campaign. Owners often come to us about a single recall and discover that the real claim is the repair history sitting behind it.
A recall is not automatically a lemon. It is the manufacturer admitting a defect and offering to fix it free — that is the system working. A lemon law claim arises when the fix fails, the fix never comes, or the defect has already taken the use of your vehicle away from you.
What to do now
Check whether your Lincoln needs this recall
Not every Lincoln is affected by 25V337000. Enter your 17-digit VIN in NHTSA's free federal database to see whether this recall — and any others — are open on your exact vehicle.
Look up your VIN at NHTSA.govRecall 25V337000 — common questions
What is 25V337000?
25V337000 is a safety recall issued by Ford Motor Company and reported to NHTSA on May 23, 2025. Ford Motor Company (Ford) is recalling certain 2024 Nautilus vehicles. The multimedia module software may cause the panoramic and center displays to reboot, resulting in a blank screen. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 111, "Rear Visibility," and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect," as well as FMVSS numbers 126, 108, 135, 138, 208, 101, and 305.
Is my Lincoln included in recall 25V337000?
Not every Lincoln is affected. The recall covers 2024 NAUTILUS, but inclusion depends on the specific VIN. Enter your 17-digit VIN at nhtsa.gov/recalls to confirm whether your exact vehicle is covered.
Does recall 25V337000 make my Lincoln a lemon?
Depends. The recall itself is rarely the claim — the failed repair, the delay, or the rest of the repair history usually is.
What does it cost to have a lemon law attorney look at this?
Nothing. Case reviews are free, and under California's Song-Beverly Act the manufacturer pays your attorney's fees on a successful claim. You keep your recovery.
Was Your Lincoln Recalled? Know Your Rights.
Free, no-obligation consultation. We don't get paid unless you win.
Call Now: 844-MOUSAVIRecent Recoveries
View all resultsEngine Issues
Mercedes-Benz GLE 63 S
Transmission & Engine Issues
Hit-and-Run Collision
Settled in 3 months
Prior results do not guarantee or predict a similar outcome. Every case is different and depends on its own facts.
Is your Lincoln a lemon?
A recall is one data point. If your Lincoln has been back to the dealer for the same problem, or has sat waiting on parts, the recall may be the least of it. Speak to a Lincoln lemon lawyer before you agree to another repair attempt — our Lincoln lemon law attorneys will tell you straight whether you have a case.
Lincoln lemon lawyer & lemon law attorney — your rights