Ram · Recall 25V297000
Ram Recall 25V297000: Other safety defect
Chrysler (FCA US, LLC) is recalling certain Ram 2500 and Ram 3500 vehicles equipped with a 3.5" cluster and column shifter. A software error may cause the gear selection display to be inaccurate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Recall 25V297000 at a glance
| NHTSA campaign number | 25V297000 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL) |
| Vehicles affected | 3500 |
| Model years | 2025 |
| Vehicles potentially affected | 778 |
| Reported to NHTSA | May 8, 2025 |
What can go wrong
An inaccurate gear selection display may mislead the driver as to what gear is actually selected, leading to unexpected vehicle movement and increasing the risk of a crash.
The fix — and whether it has actually arrived
Dealers will update the cluster software, free of charge. Owner notification letters were mailed May 22, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 36C.
If the remedy is not available yet, or your dealer cannot tell you when the parts will arrive, ask for that in writing. A manufacturer that cannot repair your vehicle within a reasonable time is a manufacturer with a lemon law problem.
Your rights
Could this recall support a California lemon law claim?
It depends less on the recall than on what happened afterwards.
California's Lemon Law asks whether a substantial defect — one that impairs the vehicle's use, value or safety — survived a reasonable number of repair attempts, or kept the vehicle out of service for 30 or more cumulative days. A recall is the manufacturer's admission that a defect exists. What matters next is whether the remedy actually worked, and how long you waited for it.
It is also worth looking at the whole vehicle rather than this one campaign. Owners often come to us about a single recall and discover that the real claim is the repair history sitting behind it.
A recall is not automatically a lemon. It is the manufacturer admitting a defect and offering to fix it free — that is the system working. A lemon law claim arises when the fix fails, the fix never comes, or the defect has already taken the use of your vehicle away from you.
What to do now
Check whether your Ram needs this recall
Not every Ram is affected by 25V297000. Enter your 17-digit VIN in NHTSA's free federal database to see whether this recall — and any others — are open on your exact vehicle.
Look up your VIN at NHTSA.govRecall 25V297000 — common questions
What is 25V297000?
25V297000 is a safety recall issued by Chrysler (FCA US, LLC) and reported to NHTSA on May 8, 2025. Chrysler (FCA US, LLC) is recalling certain Ram 2500 and Ram 3500 vehicles equipped with a 3.5" cluster and column shifter. A software error may cause the gear selection display to be inaccurate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Is my Ram included in recall 25V297000?
Not every Ram is affected. The recall covers 2025 3500, but inclusion depends on the specific VIN. Enter your 17-digit VIN at nhtsa.gov/recalls to confirm whether your exact vehicle is covered.
Does recall 25V297000 make my Ram a lemon?
Depends. The recall itself is rarely the claim — the failed repair, the delay, or the rest of the repair history usually is.
What does it cost to have a lemon law attorney look at this?
Nothing. Case reviews are free, and under California's Song-Beverly Act the manufacturer pays your attorney's fees on a successful claim. You keep your recovery.
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Prior results do not guarantee or predict a similar outcome. Every case is different and depends on its own facts.
Is your Ram a lemon?
A recall is one data point. If your Ram has been back to the dealer for the same problem, or has sat waiting on parts, the recall may be the least of it. Speak to a Ram lemon lawyer before you agree to another repair attempt — our Ram lemon law attorneys will tell you straight whether you have a case.
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