Volkswagen · Recall 25V120000
Volkswagen Recall 25V120000: Other safety defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 ID.4, 2022-2023 Audi Q4 e-Tron, and Q4 e-Tron Sportback vehicles. The instrument panel may not properly display the transmission gear lever indicator. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect."
Recall 25V120000 at a glance
| NHTSA campaign number | 25V120000 |
| Manufacturer | Volkswagen Group of America, Inc. |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL) |
| Vehicles affected | ID.4 |
| Model years | 2021–2023 |
| Vehicles potentially affected | 60,490 |
| Reported to NHTSA | February 27, 2025 |
What can go wrong
Failure to display the gear position may result in a vehicle rollaway if the parking brake is not engaged, increasing the risk of a crash.
The fix — and whether it has actually arrived
Dealers will update the brake control unit software, free of charge. Owner notification letters were mailed March 14, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 97H3. Audi's number for this recall is 454R.
If the remedy is not available yet, or your dealer cannot tell you when the parts will arrive, ask for that in writing. A manufacturer that cannot repair your vehicle within a reasonable time is a manufacturer with a lemon law problem.
Your rights
Could this recall support a California lemon law claim?
It depends less on the recall than on what happened afterwards.
California's Lemon Law asks whether a substantial defect — one that impairs the vehicle's use, value or safety — survived a reasonable number of repair attempts, or kept the vehicle out of service for 30 or more cumulative days. A recall is the manufacturer's admission that a defect exists. What matters next is whether the remedy actually worked, and how long you waited for it.
It is also worth looking at the whole vehicle rather than this one campaign. Owners often come to us about a single recall and discover that the real claim is the repair history sitting behind it.
A recall is not automatically a lemon. It is the manufacturer admitting a defect and offering to fix it free — that is the system working. A lemon law claim arises when the fix fails, the fix never comes, or the defect has already taken the use of your vehicle away from you.
What to do now
Check whether your Volkswagen needs this recall
Not every Volkswagen is affected by 25V120000. Enter your 17-digit VIN in NHTSA's free federal database to see whether this recall — and any others — are open on your exact vehicle.
Look up your VIN at NHTSA.govRecall 25V120000 — common questions
What is 25V120000?
25V120000 is a safety recall issued by Volkswagen Group of America, Inc. and reported to NHTSA on February 27, 2025. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 ID.4, 2022-2023 Audi Q4 e-Tron, and Q4 e-Tron Sportback vehicles. The instrument panel may not properly display the transmission gear lever indicator. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect."
Is my Volkswagen included in recall 25V120000?
Not every Volkswagen is affected. The recall covers 2021–2023 ID.4, but inclusion depends on the specific VIN. Enter your 17-digit VIN at nhtsa.gov/recalls to confirm whether your exact vehicle is covered.
Does recall 25V120000 make my Volkswagen a lemon?
Depends. The recall itself is rarely the claim — the failed repair, the delay, or the rest of the repair history usually is.
What does it cost to have a lemon law attorney look at this?
Nothing. Case reviews are free, and under California's Song-Beverly Act the manufacturer pays your attorney's fees on a successful claim. You keep your recovery.
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Prior results do not guarantee or predict a similar outcome. Every case is different and depends on its own facts.
Is your Volkswagen a lemon?
A recall is one data point. If your Volkswagen has been back to the dealer for the same problem, or has sat waiting on parts, the recall may be the least of it. Speak to a Volkswagen lemon lawyer before you agree to another repair attempt — our Volkswagen lemon law attorneys will tell you straight whether you have a case.
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